About Our Service

Auto-Responder is a Chrome browser extension that provides AI-powered email assistance directly within Gmail. Our service helps professionals and businesses manage their email communications more efficiently through intelligent automation.

Pricing & Subscription

We offer a free tier with limited usage (3 summaries and 3 replies per month) to help users evaluate our service before subscribing.

Customer Service & Support

Refund & Cancellation Policy

Subscription Cancellation

• You may cancel your subscription at any time through your account management page
• Cancellations take effect at the end of your current billing period
• You will retain access to premium features until the end of your paid period
• No partial refunds are provided for unused portions of a billing period

Refund Policy

• We offer a 7-day money-back guarantee for first-time subscribers
• Refund requests must be submitted within 7 days of initial subscription
• Refunds are processed within 5-10 business days to the original payment method
• To request a refund, contact our support team at support@auto-responder.com

Dispute Resolution

• We are committed to resolving any billing disputes promptly and fairly
• Contact our support team first to resolve any payment or service issues
• If you initiate a chargeback, your account access will be suspended pending resolution
• We work with Stripe's dispute resolution process for all payment-related issues

Terms of Service & Privacy

Service Terms

• Our service is provided "as-is" with reasonable uptime expectations
• Users must have a valid Gmail account to use our Chrome extension
• AI-generated content is provided as assistance and should be reviewed before sending
• We reserve the right to modify features and pricing with 30 days notice

Privacy & Data Protection

• We only access email content necessary to provide summarization and reply services
• Email data is processed securely and not stored permanently on our servers
• We use Google OAuth for secure authentication and never store your password
• User data is protected according to industry-standard security practices

Acceptable Use

• Service is for legitimate business and personal email communication
• Prohibited uses include spam generation, harassment, or illegal activities
• We reserve the right to terminate accounts that violate our acceptable use policy

Chrome Web Store Policy Compliance

Extension Functionality & Purpose

Auto-Responder is a Chrome extension that provides AI-powered email assistance within Gmail. Our extension has a single, well-defined purpose: to help users summarize emails and generate contextual replies using artificial intelligence.

User Data & Privacy Compliance

• Limited Data Access: We only access email content that users explicitly choose to summarize or reply to
• No Data Storage: Email content is processed temporarily and not permanently stored on our servers
• Secure Authentication: We use Google OAuth 2.0 for secure user authentication without storing passwords
• Transparent Permissions: All requested permissions are clearly justified and necessary for core functionality
• User Control: Users have full control over when and how the extension processes their email data

Content Policy Adherence

• No Spam Generation: Our AI is designed to create helpful, contextual responses, not spam or unwanted content
• No Deceptive Practices: We clearly identify AI-generated content and encourage user review before sending
• Appropriate Content: Our extension does not generate or facilitate harmful, misleading, or inappropriate content
• User Safety: We implement safeguards to prevent misuse of AI-generated responses

Technical Standards Compliance

• Manifest V3: Our extension follows the latest Chrome extension standards and security practices
• Performance Optimization: We minimize resource usage and ensure smooth Gmail integration
• Security Best Practices: All data transmission is encrypted and follows secure coding practices
• No Malicious Code: Our extension contains no malware, tracking scripts, or unauthorized data collection

Monetization Transparency

• Clear Pricing: Our subscription model ($7/month) is clearly disclosed with no hidden fees
• Free Tier Available: Users can evaluate our service with 3 free summaries and replies per month
• No Ads or Tracking: We do not display advertisements or use tracking for monetization purposes
• Secure Payments: All payments are processed through Stripe with industry-standard security

User Experience Standards

• Single Purpose: Our extension focuses solely on email assistance without feature creep
• Minimal Permissions: We request only the permissions necessary for core functionality
• Non-Intrusive: The extension integrates seamlessly with Gmail without disrupting the user experience
• Clear Documentation: Users receive clear instructions on how to use all features

Developer Program Policy Compliance

• Accurate Metadata: All extension descriptions, screenshots, and promotional materials are accurate
• Proper Categorization: Our extension is correctly categorized as a productivity tool
• Regular Updates: We maintain the extension with security updates and bug fixes
• Support Availability: We provide responsive customer support for all users

Policy Violation Reporting

If you believe our extension violates Chrome Web Store policies or have concerns about our practices:

Legal Information

Business Information

Business Name: Auto-Responder

Service Type: Software as a Service (SaaS) - Chrome Extension

Target Market: Global (English-speaking users)

Export & Legal Restrictions

• Our service is available worldwide except where prohibited by local law
• Users are responsible for compliance with their local regulations
• Service may be restricted in countries with specific data localization requirements
• We comply with applicable data protection regulations including GDPR

Intellectual Property

• Auto-Responder name, logo, and software are our intellectual property
• Users retain ownership of their email content and generated responses
• Our AI models and algorithms are proprietary technology